Privacy Policy — AES Medical Pty Ltd
Website: www.aesmed.com.au
Last updated: 24 September 2026
Draft for review. This is a working draft for website use and for your solicitor. It is not legal advice. Have a qualified Australian solicitor review it before you rely on it, especially if you start collecting health information, run marketing lists, or sell into New Zealand.
1. Who we are
AES Medical Pty Ltd (ABN 91 604 225 765) (“AES Medical”, “we”, “us”, “our”) supplies electrophysiology (EP) capital and consumable equipment for cath labs in Australia and New Zealand.
Contact for privacy matters
Email: sales@aesmed.com.au
Address: Ground Floor, 470 St Kilda Road, Melbourne VIC 3004, Australia
If you have questions about this policy or how we handle personal information, contact us using the details above.
2. What this policy covers
This policy explains how we collect, use, store, disclose, and protect personal information through our website (www.aesmed.com.au) and when you contact us by email, phone, or otherwise in connection with our business.
We aim to handle personal information in a way that is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), even where a small-business exemption might otherwise apply. If New Zealand privacy law also applies to you, we will take reasonable steps to meet those obligations as well.
This website is for business (B2B) enquiries. It is not a patient portal and is not intended for members of the public to submit clinical or patient health records.
3. What personal information we collect
Depending on how you deal with us, we may collect:
Identity and contact details
Name, job title, organisation/hospital or clinic name, work email, work phone, postal or delivery address.
Enquiry and relationship details
Information you include in a contact form, email, or call (for example product interest, site or lab details, preferred contact method), and notes from our follow-up.
Website and technical data
IP address, browser type, device type, pages viewed, referring URL, and approximate location derived from IP — if we use analytics or similar tools. Cookie and analytics use is described in section 8.
Supplier and partner details
Contact details and business information needed to discuss distribution, supply, or other commercial arrangements.
We do not seek patient health records via this website. Please do not send us identifiable patient information through the contact form or email unless we have specifically asked for it under a separate arrangement (for example a support or case discussion process with appropriate safeguards). If you accidentally send patient-identifiable information, contact us so we can delete or securely handle it.
4. How we collect personal information
We usually collect personal information directly from you when you:
use a contact or enquiry form on our website
email or call us
meet us at a conference, lab visit, or other business meeting
deal with us as a customer, prospect, supplier, or partner
We may also receive contact details from a colleague of yours (for example a shared work email introduction) or from publicly available professional sources (for example a hospital directory), where that is reasonably necessary for our B2B activities.
If you provide personal information about someone else (for example a colleague), you must have the authority to do so and, where appropriate, tell them about this policy.
5. Why we collect and use personal information
We collect and use personal information to:
respond to enquiries and provide information about our products and services
manage customer, prospect, supplier, and partner relationships
arrange demos, quotes, orders, delivery, training, and support (where applicable)
improve our website and understand how it is used (if analytics are enabled)
meet legal, regulatory, insurance, or accounting obligations
protect our rights, property, and safety, and investigate misuse of our site or services
We do not sell your personal information.
6. When we disclose personal information
We may share personal information with:
Service providers who help us run our business (for example hosting, email, IT support, analytics, professional advisors), under arrangements that require them to protect the information
Manufacturers or suppliers where needed to respond to a product enquiry, quote, order, or support request — only to the extent reasonably necessary
Professional advisors such as lawyers, accountants, or insurers
Regulators or law enforcement where required or authorised by law
A buyer or successor if our business (or part of it) is sold or reorganised, subject to appropriate confidentiality
We will not disclose personal information overseas unless it is reasonably necessary for the purpose (for example to an overseas manufacturer for a technical enquiry) and we take reasonable steps to ensure the recipient handles the information appropriately. Some of our service providers may store or process data in other countries; if that applies, we will take reasonable steps consistent with Australian privacy expectations.
7. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. That includes using reputable service providers, access controls, and limiting access to people who need it for their role.
No method of transmission or storage is completely secure. If you believe there has been a breach involving your personal information, contact us promptly at sales@aesmed.com.au.
We keep personal information only as long as we need it for the purposes above, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.
8. Cookies and website analytics
Our website may use cookies or similar technologies that are necessary for the site to work, and (if enabled) analytics tools to understand traffic and improve the site.
Where we use analytics (for example Google Analytics or a similar tool), that tool may collect technical data such as IP address, pages viewed, and device information. You can often control cookies through your browser settings. Blocking some cookies may affect how the site works.
If we change our analytics setup in a material way, we will update this policy.
9. Direct marketing
We may contact you with product or company updates that relate to your enquiry or our B2B relationship, using the contact details you gave us. You can ask us to stop at any time by emailing sales@aesmed.com.au or using an unsubscribe link if we provide one. We will process opt-outs promptly.
10. Access, correction, and complaints
You may ask us to:
access the personal information we hold about you
correct information that is inaccurate, out of date, incomplete, or misleading
Email sales@aesmed.com.au with your request. We may need to verify your identity. We will respond within a reasonable time. In some cases the law allows us to refuse access; if we do, we will explain why where we reasonably can.
If you have a complaint about how we have handled your personal information, contact us first so we can try to fix it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.
11. Children
This website and our services are directed at healthcare professionals and business contacts, not children. We do not knowingly collect personal information from children through this site.
12. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top will change when we do. The current version will be posted on www.aesmed.com.au. Continued use of the site after an update means you should review the new version.
13. How to contact us
AES Medical Pty Ltd
ABN 91 604 225 765
Ground Floor, 470 St Kilda Road, Melbourne VIC 3004, Australia
Email: sales@aesmed.com.au
Web: www.aesmed.com.au